Great Light Metal Tech Co., LTD. Shipping Policy
Effective Date: 2015-10-08
1. Order Processing
- Standard Orders: Processed within 1-2 business days of order confirmation.
- Custom CNC Parts: Production lead times communicated via proforma invoice; progress updates provided weekly.
- Stock Items: Shipped within 48 hours if ordered before 3 PM CST.
2. Shipping Methods & Timelines
| Shipment Type | Method | Estimated Transit | Best For |
|---|---|---|---|
| Heavy Machinery (>500kg) | Ocean Freight | 15-45 days | Full CNC systems, large fixtures |
| Urgent Orders | Air Freight | 5-10 days | Prototypes, critical components |
| Parts & Accessories | DHL/FedEx/UPS Express | 3-7 days | Tooling, replacement parts |
Note: Delays may occur due to:
- Customs clearance procedures
- Force majeure events (weather, strikes)
- Documentation discrepancies
3. Shipping Costs & Responsibilities
| Cost Type | Responsibility | Notes |
|---|---|---|
| Freight Charges | Customer | Quoted at checkout, FOB Incoterms® |
| Customs Duties/Taxes | Customer | Varies by destination country |
| Storage Fees | Customer after 7 days | If unclaimed at port |
| Damage in Transit | Great Light Metal Tech | If packaged per ISTA 3A standards |
4. Shipment Tracking
- Automated tracking number emailed upon dispatch
- Real-time monitoring via carrier portals
- Proactive delay notifications by our logistics team
5. Receiving & Inspection Protocol
Critical Steps for Industrial Clients:
- Pre-Delivery: Verify commercial invoice matches purchase order
- At Receipt:
- Examine packaging for damage (photograph if compromised)
- Sign delivery note as “Subject to Technical Inspection”
- Within 24 Hours:
- Conduct dimensional/functional verification
- Report discrepancies to
info@glcncmachining.comwith:- Order number
- Time-stamped inspection report
- High-resolution evidence
6. Damage & Loss Claims
- Carrier Damage: We file claims; provide replacement parts within 72 hours
- Short Shipments: Resolution within 5 business days
- Concealed Damage: Notify within 7 days of delivery per UCC § 2-607
7. Global Compliance
- Export Documentation: Commercial invoice, packing list, COO, HS codes
- EU-Specific: RC numbers provided for customs clearance
- US-Specific: ACE filings managed for machinery imports
8. Special Services
- White-Glove Delivery: On-site installation (+$850)
- Expedited Customs: Priority clearance (+4% of freight value)
- Climate-Controlled Shipping: For titanium/copper alloys (+15% surcharge)
9. Contact Information
Logistics Operations Center:
- Email:
info@glcncmachining.com - Phone: +86 180 2756 7310 (Mon-Sat 8:30 AM – 6:00 PM CST)
Global Warehouses:
- Asia Hub: #10 Xinrong St., Chang’an, Dongguan, China 523845
- Singapore Factory: No.3 Joo Koon Circle Singapore 629032
- Italy Office: Via Giotto 4 , 21049 Tradate (VA) Italy
