Compliance Center

GreatLight adheres to industry standard practices, continuously conducts self-assessment reviews, and has obtained relevant international certifications.

Over the years, GreatLight has received several international certifications, including ISO 9001:2015, and remains committed to enhancing customer experience and product quality in key areas:

ISO 9001 is defined as the internationally recognized standard for Quality Management Systems (QMS).

ISO 13485 is the internationally recognized standard for quality management systems in the design and manufacture of medical devices.

IATF (TS) 16949 is the global quality management system standard for the automotive industry and engine hardware parts, which integrates ISO 9001 and other automotive industry requirements.

ISO/IEC 27001 is an international standard that specifies the requirements for an information security management system (ISMS).

We attach great importance to the corporate credit system and service quality assurance. This reflects our commitment to continuous improvement of quality and customer satisfaction.

According to the enterprise credit evaluation standard Q/GXZC-0001-2022,combined with the credit record, operation, debt risk, development prospects, social reputation, public recognition of the enterprise, the credit rating of the enterprise is determined as follows: AAA

GreatLight has established a comprehensive supplier quality management system to ensure quality control throughout the entire lifecycle of the products.

GreatLight evaluates suppliers' quality management systems, technical manufacturing capabilities, creditworthiness, etc., through inspections, qualification certifications, experimental testing, and other methods.

GreatLight strictly supervises and manages the specifications, quality standards, delivery deadlines, warranty periods, payment terms, and other aspects of supplier products and services.

GreatLight manages supplier quality by monitoring their production processes, conducting finished product inspections, and deploying quality engineers for on-site quality management.

GreatLight conducts comprehensive performance assessments of suppliers, evaluating their product quality, service quality, delivery rates, and after-sales rates.

GreatLight regularly conducts quality audits of suppliers' design and development processes, production manufacturing processes, and product inspections.

GreatLight shares quality management experiences and best practices with suppliers, encouraging them to improve and innovate to enhance the quality of products and services.

GL aims to deliver exceptional prototypes and parts that fulfill your specific requirements. In the event that your order fails to meet your specifications, we can process a rework or a refund. Feel free to contact our experts if you come across any quality issues within 1 month of receiving your goods. Let us know of the issue within five business days from receipt, and we’ll address them within 1 to 3 business days.

After advising us of the concern, we review the design and samples to check for inconsistencies. We then fix the complaints and send replacements immediately.

Refunds are quickly processed upon confirmation of product issues, and return is processed.

ISO 9001 is defined as the internationally recognized standard for Quality Management Systems (QMS). It is by far the most mature quality framework in the world. More than 1 million certificates were issued to organizations in 178 countries. ISO 9001 sets standards not only for the quality management system, but also for the overall management system. It helps organizations achieve success by improving customer satisfaction, employee motivation, and continuous improvement. * The ISO certificate is issued in the name of FS.com LIMITED and applied to all the products sold on FS website.

IATF 16949 is an internationally recognized Quality Management System (QMS) standard specifically for the automotive industry and engine hardware parts production quality management system certification. It is based on ISO 9001 and adds specific requirements related to the production and service of automotive and engine hardware parts. Its goal is to improve quality, streamline processes, and reduce variation and waste in the automotive and engine hardware parts supply chain.

ISO/IEC 27001 is an international standard for managing and processing information security. This standard is jointly developed by the International Organization for Standardization (ISO) and the International Electrotechnical Commission (IEC). It sets out requirements for establishing, implementing, maintaining, and continually improving an information security management system (ISMS). Ensuring the confidentiality, integrity, and availability of organizational information assets, obtaining an ISO 27001 certificate means that the enterprise has passed the audit conducted by a certification body, proving that its information security management system has met the requirements of the international standard.

ISO 13485 is an internationally recognized standard for Quality Management Systems (QMS) specifically tailored for the medical device industry. It outlines the requirements for organizations involved in the design, development, production, installation, and servicing of medical devices, ensuring they consistently meet regulatory requirements and customer needs. Essentially, it's a framework for medical device companies to build and maintain robust QMS processes, ultimately enhancing patient safety and device quality.