Great Light Refund and Returns Policy

Great Light Metal Tech Co., LTD. Refund and Returns Policy

Effective Date:2015-08-10

1. Eligibility

Custom CNC Machined Parts

• Non-Returnable & Non-Refundable unless defective due to manufacturing errors.
• Qualifying defects include:
  • Dimensional inaccuracies exceeding agreed tolerances (e.g., > ±0.1mm deviation).
  • Material flaws (cracks, porosity, incorrect alloy).
  • Non-conformance to specifications in the purchase order or technical drawing.

Standard Stock Items & Accessories

• May be returned within 30 calendar days of delivery if:
  • Unused, uninstalled, and in original packaging.
  • Accompanied by a valid Return Authorization (RMA) number.
• Subject to a 20% restocking fee.

2. Exclusions

Returns/refunds are not accepted for:

• Buyer-provided design errors, incorrect material selection, or insufficient specifications.
• Damage from alterations, misuse, improper installation, neglect, or normal wear.
• Non-defective custom parts (as industrial custom goods are exempt from “change of mind” returns under EU/US consumer laws).

3. Return Process

1. Notification: Report defects to [email protected] within 7 calendar days of delivery. Include:
   • Order number, defect details, and high-resolution photos/videos.
2. Authorization: Obtain an RMA number. Unauthorized returns will be rejected.
3. Shipping: Return items at your expense to:
   China Factory: #10, Xinrong Street, Chang'an, Dongguan, Guangdong, China, 523845
   Original packaging is mandatory.
4. Inspection: Defect verification occurs within 3-5 business days of receipt.
5. Resolution:
   • Approved claims: Full refund of part cost (excluding shipping) via original payment method within 5-10 business days.
   • Denied claims: Parts returned at your expense (if requested).

4. Refunds & Liabilities

• Refunds cover part costs only. Shipping, handling, and restocking fees are non-refundable.
• No reimbursement for consequential damages (downtime, lost profits, or incidental costs).
• Liability is strictly limited to the order value.

5. Remedial Measures for Qualifying Defects

Upon confirmation of a manufacturing-related defect (per Section 1), Great Light Metal Tech will provide one of the following remedies at our discretion:

5.1 Replacement Parts

• Priority re-manufacturing of defective parts at no cost.
• Expedited shipping (if critical path delay is verified).
• Timeline: Production starts within 48 hours of defect confirmation.

5.2 Full Refund

• Refund of the defective part’s purchase price (excluding original shipping).
• Processed via original payment method within 10 business days.

5.3 Credit for Future Orders

• 110% of the defective part’s value issued as account credit (e.g., $1,000 defect → $1,100 credit).
• Valid for 12 months from issuance.

Key Process Triggers

Critical Compliance Notes

1. Exclusive Remedies
   • These measures constitute the buyer’s sole and exclusive recourse for defects.
   • Waiver of all other remedies (UCC § 2-719; EU Consumer Rights Directive Art. 26).
2. Limitations
   • No reimbursement for:
     • Downstream production losses
     • Diagnostic/removal labor costs
     • Expedited shipping unless pre-authorized
   • Liability capped at 200% of defective part’s value.
3. Warranty Scope
   • Covers functional failures only – cosmetic imperfections (tool marks, minor discoloration) excluded unless expressly specified in PO.

Example Workflow:
*Defect confirmed → Root cause: Tool wear → Remedy: Replacement parts shipped via air freight + 5% future order discount.*

6. Warranty & Compliance

• No implied warranties (merchantability/fitness) beyond stated specifications.
• Compliant with:
  • EU Consumer Rights Directive (2011/83/EU, Article 16(c)) for custom goods exemption.
  • US Uniform Commercial Code (UCC § 2-719) for remedy limitations.

7. Policy Updates

• Check glcncmachining.com for current terms. Contact [email protected] for inquiries.