Great Light Refund And Returns Policy

Dimensional inaccuracies exceeding agreed tolerances (e.g., > ±0.1mm deviation).

Material flaws (cracks, porosity, incorrect alloy).

Non-conformance to specifications in the purchase order or technical drawing.

Unused, uninstalled, and in original packaging.

Accompanied by a valid Return Authorization (RMA) number.

Buyer-provided design errors, incorrect material selection, or insufficient specifications.

Damage from alterations, misuse, improper installation, neglect, or normal wear.

Non-defective custom parts (as industrial custom goods are exempt from “change of mind” returns under EU/US consumer laws).

Order number, defect details, and high-resolution photos/videos.

Denied claims: Parts returned at your expense (if requested).

Shipping, handling, and restocking fees are non-refundable.

(downtime, lost profits, or incidental costs).

Liability is strictly limited to the order value.

Priority re-manufacturing of defective parts at no cost.

Expedited shipping (if critical path delay is verified).

Refund of the defective part’s purchase price (excluding original shipping).

110% of the defective part’s value issued as account credit (e.g., $1,000 defect → $1,100 credit).

Valid for 12 months from issuance.

Waiver of all other remedies (UCC § 2-719; EU Consumer Rights Directive Art. 26).

Downstream production losses

Diagnostic/removal labor costs

Expedited shipping unless pre-authorized

– cosmetic imperfections (tool marks, minor discoloration) excluded unless expressly specified in PO.

: *Defect confirmed → Root cause: Tool wear → Remedy: Replacement parts shipped via air freight + 5% future order discount.*

(merchantability/fitness) beyond stated specifications.

EU Consumer Rights Directive (2011/83/EU, Article 16(c)) for custom goods exemption.

US Uniform Commercial Code (UCC § 2-719) for remedy limitations.

ISO 9001 is defined as the internationally recognized standard for Quality Management Systems (QMS). It is by far the most mature quality framework in the world. More than 1 million certificates were issued to organizations in 178 countries. ISO 9001 sets standards not only for the quality management system, but also for the overall management system. It helps organizations achieve success by improving customer satisfaction, employee motivation, and continuous improvement. * The ISO certificate is issued in the name of FS.com LIMITED and applied to all the products sold on FS website.

IATF 16949 is an internationally recognized Quality Management System (QMS) standard specifically for the automotive industry and engine hardware parts production quality management system certification. It is based on ISO 9001 and adds specific requirements related to the production and service of automotive and engine hardware parts. Its goal is to improve quality, streamline processes, and reduce variation and waste in the automotive and engine hardware parts supply chain.

ISO/IEC 27001 is an international standard for managing and processing information security. This standard is jointly developed by the International Organization for Standardization (ISO) and the International Electrotechnical Commission (IEC). It sets out requirements for establishing, implementing, maintaining, and continually improving an information security management system (ISMS). Ensuring the confidentiality, integrity, and availability of organizational information assets, obtaining an ISO 27001 certificate means that the enterprise has passed the audit conducted by a certification body, proving that its information security management system has met the requirements of the international standard.

ISO 13485 is an internationally recognized standard for Quality Management Systems (QMS) specifically tailored for the medical device industry. It outlines the requirements for organizations involved in the design, development, production, installation, and servicing of medical devices, ensuring they consistently meet regulatory requirements and customer needs. Essentially, it's a framework for medical device companies to build and maintain robust QMS processes, ultimately enhancing patient safety and device quality.